How to cancel Uber One (before the next charge)

Cancel in the Uber app

1. Tap the Account icon.
2. Tap Uber One.
3. Scroll down and tap Manage Membership.
4. Select End Membership and follow the prompts to the end. You may be asked why you're leaving or offered a reason to stay, so keep going until you see that your membership is ending.
5. Take a screenshot of the final screen and keep any confirmation email.

If your billing day is less than 48 hours away

1. Uber's help page says to cancel at least 48 hours before your billing day to avoid the charge for the next billing cycle.
2. If you are inside that 48-hour window, Uber's help page says to contact support from the same help article.
3. Write down the date and time you asked to cancel, and save any support messages.

Why it can feel hard to leave

In April 2025 the FTC sued Uber, alleging it charged people for Uber One without their consent and made it hard to cancel despite "cancel anytime" promises. The FTC alleges some users had to go through as many as 23 screens and take as many as 32 actions to cancel.

The complaint also alleges that, within 48 hours of the billing date, the in-app option to cancel was hidden for a significant part of the period covered, pushing people to customer support. In December 2025, 21 states and the District of Columbia joined an amended complaint.

Uber disputes the claims. A spokesperson told NBC News that Uber does not sign up or charge people without their consent, and that cancelling in the app now takes most people 20 seconds or less. As of October 2026 the case is still pending in court, and there is no refund program to claim from.

The psychology: the exit that gets longer near billing day

Every extra screen is a small cost paid right now, while the saving arrives later. Behavioural economists call friction that makes a good choice harder "sludge" (Thaler, 2018). When the exit feels longest just before the next charge, "I'll do it next month" wins, which is present bias at work (O'Donoghue & Rabin, 1999), and the charge goes through.

Your defense: cancel the day you decide, not the day before billing. If you keep the membership, put your billing date in your calendar with a reminder three days early.

If you’re still being charged

The FTC’s advice: keep a copy of your cancellation request and notes about any calls, then watch your statements. If a company keeps charging you after you cancelled, dispute the charge with your credit or debit card company, and report the problem at ReportFraud.ftc.gov or to your state attorney general.

Common questions