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Cancel guides · Amazon Prime

How to cancel Amazon Prime

Amazon's help page sends you to one cancellation page and the prompts there. Here are the steps, what happens to your money, and the subscriptions that keep billing after Prime ends.

Official instructions: Amazon Help: Cancel Your Amazon Prime Membership

Cancel on the web or in the app

  1. Sign in and go to Amazon's "Cancel Your Prime Membership" page (amazon.com/mm/pipeline/cancellation), or open Your Account and choose Prime Membership.
  2. Follow the prompts to the end. You may see more than one screen, so keep going until you get a confirmation that your membership is ending.
  3. Keep the confirmation email or a screenshot.

If you signed up through someone else

  1. Signed up through Google Play on Android? Amazon says to cancel through Google Play subscriptions.
  2. If Prime came bundled with another company's service, Amazon says to contact that company to cancel.
  3. Stuck? Amazon's help page says to go to the Customer Service homepage, choose "Something else", then "I need help with something else".

Before you cancel

  • Refunds: Amazon says paid members who haven't used their benefits are eligible for a full refund of the current membership period, processed in three to five business days.
  • Prime Video add-on channels (for example, Paramount+) continue after Prime ends, according to Amazon. Cancel them separately under Memberships and Subscriptions.
  • Separate from cancelling: eligible past members may be getting automatic refunds under the FTC settlement. See our Amazon Prime refund page.

Why it can feel hard to leave

The FTC alleged that Amazon "created a complex and difficult process for consumers seeking to cancel their Prime subscription, with the goal of preventing consumers from cancelling." Amazon settled in September 2025 without the case going to trial.

Under the settlement, Amazon must provide an easy way to cancel Prime using the same method people used to sign up, and it can't make the process difficult, costly or time-consuming.

The psychology: loss framing at the exit

Cancellation flows tend to talk about what you'll lose, such as fast shipping, your shows and your "savings", rather than what you'll keep: the fee. Losses feel roughly twice as heavy as equal gains (Kahneman & Tversky, 1979), so a screen listing everything you're "giving up" can talk you out of a decision you made a minute earlier.

Your defense: decide before you click. Write one sentence, such as "I'm cancelling because I used it twice this year", and read it again when the retention screen appears.

If you’re still being charged

The FTC’s advice: keep a copy of your cancellation request and notes about any calls, then watch your statements. If a company keeps charging you after you cancelled, dispute the charge with your credit or debit card company, and report the problem at ReportFraud.ftc.gov or to your state attorney general.

Common questions

Can I get a refund when I cancel Amazon Prime?

Amazon's help page says paid members who haven't used their benefits are eligible for a full refund of the current membership period, processed in three to five business days.

Do Prime Video channels cancel with Prime?

No. Amazon says subscriptions on Prime Video, like Paramount+, continue after your Prime membership ends. Cancel them separately.

I signed up for Prime on my Android phone. Where do I cancel?

Amazon says to cancel through Google Play subscriptions if you signed up through Google Play.

Related: Amazon Prime refund: who qualifies and when payments arrive.

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Sources

Last checked against the sources above: October 17, 2026. Details can change, so always confirm on the official page before you act.

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Psych & Profits is not affiliated with or endorsed by Amazon Prime or the FTC. This page is behavioral education, not financial or legal advice. Drafted with AI assistance and checked against the linked official sources. Spot an error? Email hello@psychandprofits.com.